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Sample records. Every entry in this directory is an illustrative sample, not a verified commercial listing. No record here has been independently verified — each one shows its own evidence status, and the data status page shows how much of the directory has actually been checked.
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Home/Discover/Northwind Resolve

Northwind Resolve

Original vendor Northwind Agentics Confirmed
Enterprise solution provider Cyberwisdom (Solution Provider, Implementation)

(128 third-party ratings)

Vendor Claimed

Customer support agent that drafts replies and books resolutions without leaving the ticketing system.

Specialized AI Agent Customer Support
Deployment
Vendor-hosted Cloud
Claimed
Pricing
Per seat
Claimed
Human involvement
Human supervised
Integrations
5 listed
Claimed
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Pricing and deployment figures on this page come from the sources listed under Evidence and sources. Where a field is labelled Claimed, the vendor published it and we have not confirmed it.

2

Procurement evaluation

What it does, what it needs, where it breaks

What it does

Reads an inbound ticket, retrieves relevant policy and account context, drafts a reply, and — when the request is within policy — performs the action such as booking a callback or issuing a refund up to a configured threshold. Every action is written to an audit trail.

Best fit

Regulated support environments where replies must cite a source
High-volume, policy-bound request types
Support teams that need human review of anything consequential

Limitations

Summary content is drafted, not verified, until a human approves
Does not handle voice channels in the current dataset
Knowledge base must be reasonably current; retrieval quality depends on it

Deployment

Vendor-hosted, with an optional private cloud tenancy for regulated buyers.

Vendor Claimed

Pricing

Per agent seat, billed annually. Volume tiers published.

Vendor Claimed

Automation and human involvement

Drafts work for a person to edit and approve.

Suitable organisations

Financial services Telecommunications Large support organisations

Agent capabilities

multi step reasoning tool use integrations knowledge retrieval sentiment analysis human approval workflow

Integrations

Salesforce ServiceNow Slack Zendesk Microsoft Teams

Industries

Applies to — we have not yet recorded which of these is this product's primary market.

Financial Services & Insurance Telecommunications & IT Technology & Software
3

Enterprise detail

Expand for security, data and governance
Everything in this section is vendor-supplied. We publish it because enterprise buyers need it, but we have not independently audited any of it. Treat these as claims to put to questions on a supplier call, not as verified controls.
Security Claimed
SSO via SAML and OIDC. Role-based access control. Encryption at rest and in transit.
Data handling Claimed
Customer data processed in the vendor region. Retention configurable. No training on customer data claimed, but not independently audited.
Governance Claimed
Approval chains configurable per request type. Full decision log exportable.
Enterprise controls Claimed
Rate limiting, PII redaction in logs, configurable escalation thresholds.

Our note on this vendor

Private cloud tenancy available at higher contract tier.

Evidence and sources Claimed
Record status: Pending verification The record exists, but the claims on it have not been independently checked yet.
Verified by: No independent verification yet Nobody has independently checked this yet. Whatever strength a source states, it remains a claim.
Why this is not shown as verified. The underlying data records this product as "Independently Verified". No independent verification has been performed, so the strongest claim the material supports is "Vendor Claimed". We show the weaker label rather than the stronger one.

Field-level sources

FieldEvidenceSupporting source
Deployment Claimed Not linked to a specific source yet
Pricing Claimed Not linked to a specific source yet
Integrations Claimed Not linked to a specific source yet
Capabilities Unconfirmed Not linked to a specific source yet
Human involvement Unconfirmed Not linked to a specific source yet

Sources on record

Last checked: 2026-09-14 Information status is per field, not per product.
Vendor documentation
Vendor documentation
Placeholder address — this URL is a reserved example domain and does not resolve to a live source.
Public case study, retail bank
Third-party publication
Placeholder address — this URL is a reserved example domain and does not resolve to a live source.
Next review due: 2026-11-13 Review interval: 60 days.
Vendor information Verified
Company
Northwind Agentics
Headquarters
London, United Kingdom
Founded
2019
Size
260-500 employees
Positioning
Customer service and support automation for regulated industries.

See all Northwind Agentics agents →

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