Skip to content
Sample records. Every entry in this directory is an illustrative sample, not a verified commercial listing. No record here has been independently verified — each one shows its own evidence status, and the data status page shows how much of the directory has actually been checked.
AI Agent Guide Enterprise agent discovery
Shortlist Sign in
Home/Discover/Northwind Voice

Northwind Voice

Original vendor Northwind Agentics Confirmed
Enterprise solution provider Cyberwisdom (Solution Provider)

(38 third-party ratings)

Vendor Claimed

Voice channel handling for the same support resolution model.

Specialized AI Agent Customer Support
Deployment
Vendor-hosted Cloud
Claimed
Pricing
Usage-based
Claimed
Human involvement
Human supervised
Integrations
3 listed
Claimed
Visit official website Compare with others

Pricing and deployment figures on this page come from the sources listed under Evidence and sources. Where a field is labelled Claimed, the vendor published it and we have not confirmed it.

2

Procurement evaluation

What it does, what it needs, where it breaks

What it does

Applies the Resolve model to inbound voice, transcribing and resolving within the same configured thresholds.

Best fit

Voice-heavy support operations

Limitations

Voice quality affects transcription accuracy on older telephony

Deployment

Vendor-hosted only.

Vendor Claimed

Pricing

Per minute, bundled tiers.

Vendor Claimed

Automation and human involvement

Drafts work for a person to edit and approve.

Suitable organisations

Telecommunications Retail

Agent capabilities

multi step reasoning sentiment analysis tool use integrations

Integrations

Salesforce ServiceNow Twilio

Industries

Applies to — we have not yet recorded which of these is this product's primary market.

Telecommunications & IT Retail & E-commerce
3

Enterprise detail

Expand for security, data and governance
Everything in this section is vendor-supplied. We publish it because enterprise buyers need it, but we have not independently audited any of it. Treat these as claims to put to questions on a supplier call, not as verified controls.
Security Claimed
As Northwind Resolve.
Data handling Claimed
Voice recordings processed in vendor region.
Governance Claimed
Approval thresholds apply.
Enterprise controls Claimed
Recording retention configurable.
Evidence and sources Claimed
Record status: Pending verification The record exists, but the claims on it have not been independently checked yet.
Verified by: No independent verification yet Nobody has independently checked this yet. Whatever strength a source states, it remains a claim.
Why this is not shown as verified. The underlying data records this product as "Source Confirmed". No independent verification has been performed, so the strongest claim the material supports is "Vendor Claimed". We show the weaker label rather than the stronger one.

Field-level sources

FieldEvidenceSupporting source
Deployment Claimed Not linked to a specific source yet
Pricing Claimed Not linked to a specific source yet
Integrations Claimed Not linked to a specific source yet
Capabilities Unconfirmed Not linked to a specific source yet
Human involvement Unconfirmed Not linked to a specific source yet

Sources on record

Last checked: 2026-09-14 Information status is per field, not per product.
Vendor documentation
Vendor documentation
Placeholder address — this URL is a reserved example domain and does not resolve to a live source.
Next review due: 2026-11-13 Review interval: 60 days.
Vendor information Verified
Company
Northwind Agentics
Headquarters
London, United Kingdom
Founded
2019
Size
260-500 employees
Positioning
Customer service and support automation for regulated industries.

See all Northwind Agentics agents →

Others for this task